Refund Policy

Last updated: 23 September 2026

This Refund Policy explains how cancellations and refund requests are handled for paid features and services offered through Bike Universe.

1. About Bike Universe

Bike Universe is an independent cycling community project operated from Portugal.

For payment or refund questions, contact support@bikeuniverse.xyz.

2. Paid Features

Bike Universe may offer paid features such as business listings, subscriptions, event-related services, promotions or other optional platform services.

The applicable price, billing period and relevant conditions will be displayed before payment is completed.

3. Payment Processing

Payments may be processed through Stripe. Bike Universe does not directly store full payment card details.

A refund approved by Bike Universe will normally be returned using the payment method and payment infrastructure available for the original transaction.

4. Refund Requests

If you believe that a payment was made incorrectly, a paid service was not provided as described, or another problem occurred with your purchase, contact us at support@bikeuniverse.xyz.

Please include enough information for us to identify the transaction, such as the email address associated with your Bike Universe account, the purchased service and the approximate payment date. Do not send full payment card details by email.

5. Subscriptions and Renewals

Where Bike Universe offers recurring subscriptions, you may cancel a subscription using the available account or billing controls where provided.

Cancellation normally prevents future renewal charges but does not automatically mean that a payment already completed will be refunded. Any refund rights available under applicable law remain unaffected.

6. One-Time Services and Promotions

Some paid features may be provided for a specific period, publication, promotion, event or other one-time service.

Eligibility for a refund may depend on whether performance of the service has already started or been completed, the circumstances of the request and any mandatory rights available under applicable consumer law.

7. Duplicate or Incorrect Charges

If you believe that you were charged more than once for the same purchase or that a charge was made incorrectly, contact us as soon as reasonably possible. We will review the relevant transaction records and, where appropriate, arrange a correction or refund.

8. Consumer Rights

Nothing in this Refund Policy limits mandatory rights available to consumers under Portuguese or European Union law.

Depending on the type of digital service, when performance begins and the circumstances of the purchase, statutory cancellation or withdrawal rights may apply or may be subject to legally permitted exceptions.

9. Refund Processing

When a refund is approved, processing time may depend on Stripe, the payment method, your bank or other financial institution. The time at which refunded funds become visible in your account may therefore be outside Bike Universe's direct control.

10. Changes to This Policy

We may update this Refund Policy as Bike Universe introduces or changes paid services, payment methods or billing arrangements. The latest version will be published on this page with an updated date.

11. Contact

For payment, cancellation or refund questions:

Bike Universe
Portugal
Email: support@bikeuniverse.xyz

See also our Terms of Service, Privacy Policy and Cookie Policy.